Job vacancy: Apprentice Administration Assistant - Therapy Services Department, The Shrewsbury and Telford Hospital NHS Trust, Telford (2024)

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Job summary

Main area
Apprentice Administration Assistant
Grade
Apprenticeships: Apprenticeship
Contract
Apprenticeship: 18 months
Hours
Full time - 37.5 hours per week
Job ref
223-ATS-405
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Princess Royal Hospital
Town
Telford
Salary
£12,514 per annum / pro rata
Salary period
Yearly
Closing
09/07/2024 23:59

Employer heading

Job vacancy: Apprentice Administration Assistant - Therapy Services Department, The Shrewsbury and Telford Hospital NHS Trust, Telford (1)

Apprentice Administration Assistant - Therapy Services Department

Apprenticeships: Apprenticeship

Job overview

Are you looking to like to start your career in the NHS?

Are you an individual or someone looking to return to work or move into administration?

An exciting opportunity has arisen for someone to join our Therapy Outpatient Department team. We are looking for an enthusiastic and motivated individual who would like to pursue a career in administration by undertaking a Level 3 Business Administration Apprenticeship.

You will be given a fixed term employment contract for the period of 18 months. During this time, you will work towards your Level 3 Business Administration Apprenticeship. This role is full time, where you would be expected to complete 6 hours per week study.

Within this role you will undertake a nationally recognised qualification, a level 3 apprenticeship in Business Administration. Commitment to complete the apprenticeship is essential as well as a willingness to take responsibility for your own learning and development. The successful candidate will have regular supervision to support their development and completion of the apprenticeship.

Eligibility for this role:

  • Can be any age post full-time education (16+)
  • Cannot already be on an Apprenticeship or any Government funded training,
  • Cannot have a qualification at the same or higher level in the same vocational area. There needs to be significant new learning.
  • Has been a UK resident for 3 or more years or meets the eligible and valid residency status and permission to work in the UK criteria

Main duties of the job

The post holder will be working under direction and supervision to develop the skills and knowledge, with training and support and through the achievement of the Level 3 Business Administrator Apprenticeship, to be able to carry out the tasks expected within the role. The post holder will work in the Therapy Outpatients Centre, which includes the Reception, Booking Office & Office Duties.

1. To provide reception cover, arriving patients on patient systems and welcoming service users, their caregivers and visitors.

2. To answer incoming calls in a prompt and friendly manner, some of which may be non-routine and may involve information of an emotional and distress. To connect caller to desired member of staff, another appropriate person or take a message.

3. To operate and maintain an efficient and effective planning service for outpatient appointment booking, according to the requirements of clinical priority, local and national guidelines, taking note of clinical priority, long waits, clinician availability and case mix.

4. Develop and maintain effective communication skills to ensure a high-quality service is provided when liaising with patients, GP’s and all other internal and external contacts to ensure patient’s appointments are appropriately made and that clinics run efficiently. To maintain good communication with health professionals and other groups within the Trust to ensure that patients receive appropriate and timely care.

Working for our organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Detailed job description and main responsibilities

Please refer to the job description and personal specification for additional information on this post.

Person specification

Qualifications

Essential criteria
  • Minimum of 4 GCSEs or equivalent A* - C (9 – 4) (including Maths and English Language or equivalent).
  • Basic working knowledge of Microsoft Word, Excel and Outlook.
  • Meets the requirements to enrol onto the apprenticeship
Desirable criteria
  • IT qualification
  • Evidence of ongoing commitment to achievement of long-term goals (eg. Attainment of Duke of Edinburgh award, volunteering experience, part-time work experience)

Experience and knowledge

Essential criteria
  • Basic working knowledge of Microsoft Word, Excel and Outlook
Desirable criteria
  • Paid or unpaid work experience demonstrating an ability to attend work on a regular basis
  • Experience of team working

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation.

If successful, by completing your application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

If you require the application form in an alternative format, please contact the Recruitment Team on 01743 492402.

In the event of a high response to this advertisem*nt, this post will be closed. Early applications are advised.

Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisem*nt for the post you are interested in.

We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

We are committed to making the Trust a great place to work, where all staff can reach their full potential and bring their whole self to work. We believe in promoting and enhancing inclusion, diversity and equality and welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender, disability, race, religion or sexual orientation.

Don’t meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. At The Shrewsbury and Telford Hospital NHS Trust, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

Employer certification / accreditation badges

Job vacancy: Apprentice Administration Assistant - Therapy Services Department, The Shrewsbury and Telford Hospital NHS Trust, Telford (2)Job vacancy: Apprentice Administration Assistant - Therapy Services Department, The Shrewsbury and Telford Hospital NHS Trust, Telford (3)Job vacancy: Apprentice Administration Assistant - Therapy Services Department, The Shrewsbury and Telford Hospital NHS Trust, Telford (4)Job vacancy: Apprentice Administration Assistant - Therapy Services Department, The Shrewsbury and Telford Hospital NHS Trust, Telford (5)Job vacancy: Apprentice Administration Assistant - Therapy Services Department, The Shrewsbury and Telford Hospital NHS Trust, Telford (6)Job vacancy: Apprentice Administration Assistant - Therapy Services Department, The Shrewsbury and Telford Hospital NHS Trust, Telford (7)Job vacancy: Apprentice Administration Assistant - Therapy Services Department, The Shrewsbury and Telford Hospital NHS Trust, Telford (8)

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

  • Apprentice Admin Assistant JD (PDF, 204.7KB)
  • Apprentice Admin Assistant PS (PDF, 139.1KB)
  • Job pack (PDF, 901.1KB)

Apply online now

Further details / informal visits contact

Name
Laura Speed
Job title
Administration Operations Manager
Email address
[emailprotected]
Telephone number
01743 261000

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Anchorage Avenue
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402

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Job vacancy: Apprentice Administration Assistant - Therapy Services Department, The Shrewsbury and Telford Hospital NHS Trust, Telford (2024)

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